Refund Policy

14-day refund window

Everything we sell is a digital plan set, delivered to your account immediately after payment. You can request a refund within 14 days of your order date. That applies to single plan sets and to bundles.

What refunds cover

Refunds are granted within the 14-day window for cases such as:

• Files that are corrupted, incomplete, or fail to open.
• The wrong plan set or tier was purchased.
• Duplicate charges, or files that never arrived.
• The plan does not match the layout or dimensions described on the site.

Licence after a refund

Plan files are licensed for personal use on one van. If a refund is issued, the licence to use, build from, share, or resell those files ends immediately, and any downloaded copies must be deleted. Files already downloaded remain protected by copyright regardless of whether a refund was issued.

Abuse and repeat requests

Because these are instantly downloadable files, we reserve the right to decline refund requests where there is a pattern of abuse — for example repeated purchase-and-refund cycles, multiple accounts used to obtain files, chargebacks filed without contacting us first, or evidence that the files have been redistributed. Accounts involved in that behaviour may have their download access suspended.

Every download is logged against the account that made the purchase. See your downloads page for the files linked to your account.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request one, visit paddle.net with the email address you used at checkout, or reply to your order receipt. You can also contact us and we will pass the request on.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically 3–10 business days.

Duplicate or failed orders

If you were charged twice, or your files never appeared in your account, contact us or Paddle and we will refund or restore access right away — this is not counted against the 14-day window.

Related terms

Billing and cancellation mechanics are also covered by Paddle's Refund Policy and Buyer Terms.